Cerberus Helpdesk

Cerberus Helpdesk is an email response system built to diminish the need for redundant, time-consuming human interaction with your customers. The system is built to allow your support/sales/billing/etc. department to react quickly to inbound customer email inquiries. It was written originally as a trouble ticket system.

Cerberus delivers a highly-customizable, intuitive interface packed with an abundance of powerful features, such as:

  • an exceptionally adaptive anti-spam system
  • comprehensive search and customer history functionality
  • e-mail templates for standard responses and canned text
  • an extensive reporting system
  • a central knowledgebase providing solutions to previously addressed issues
  • multiple department and e-mail address support
  • project and task tracking
  • emerging automated agent behavior
  • and much more...