WebConference LiveHelp

WebConference LiveHelp! is a Web-enabled suite of customer care tools designed for use with Web sites and private intranets. The LiveHelp suite of tools includes a feature-rich one-on-one customer service chat environment, searchable chat transcript knowledge base, real-time Web site visitor tracking and pro-active invitation tool, a Web-enabled shared email system for answering customer service email, and a feedback collection and reporting tool. Advanced features include support for multiple "call queues", seamless redundancy and load balancing, direct uploads (from your desktop to the customer), and reporting tools.